Atos Wellness - The Aldephi

Atos Wellness
The Adelphi
1 Coleman St
#03-32
Singapore
Tel: 6333 9018
http://www.atos.com.sg

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12 comments:

  1. Unhappy customerNovember 1, 2010 at 6:49 PM

    Dont ever go there. The staff is not honest.

    My wife went for a free facial there as I was given a voucher while applying for a credit card.

    The treatment is so so only. But after the treatment, the Asst Manager (Celine) tried to persuade my wife to sign for package (usual practise). She started with a 10x pkg - about $75/Aroma Facial treatment. My wife declined. Then was offered 5x and 3x and at the end, my wife agreed to 1x coz she couldn’t stand the persuasion.

    When she came home and passed the invoice to me, I was frustrated as the invoice clearly stated: "Aroma facial - 3x, $75 per unit – total amount $225. – DP 75+7% = 80.25. Bal 150+7% - 160.50/-.”

    My wife was not well educated. She felt into the trap. She was told by Celine that it was only for 1x at $75+GST. Unfortunately, she signed on it and paid $80.25.

    4 days later, I went to talk to them. I declined to talk to Celine and insisted to talk to the in-charge which is the manager – Janet Tang. I told her I didn’t like the way they cheated my wife and wanted to cancel & ask for refund since I read that there was a cool-off period of 5 days for spa & wellness business in the paper. Janet told me they are not CASE-trust registered and refused to refund by pointing on the invoice that “all monies & deposit paid for package signed are not refundable or exchangeable…”
    I have no choice but to accept this as they are not CASE-trusted or to me – not trusted at all.

    I told Janet why they wrote down 3x instead of 1x as promised. She replied that Celine wanted to help my wife save $ as 3x the package is cheaper! What an excuse.
    She then told me even though it was written in the invoice as 3x, if my wife is not interested to continue after 1x, she can stop. I told her, if so why it was not stated in the invoice. She said it was implied and stated in their internal document. I told her I don’t believe in their int. document as it was not shown to my wife and only show to me when I made a complaint. Finally, she agreed to write down the following on the invoice. I quote “if she does not want to continue she does not have to pay balance!” and signed and dated.

    During the process, I was angry coz she kept on denying that they forced my wife and using unacceptable excuses to explain the different between discussed agreement and what was stated in the invoice. I sounded louder than before. Janet said why I sounded louder, am I going to hammer her? (I don’t even bring a hammer, ;) else she had to call security. I thought I would call the police if she call the security. Anyway, I just wanted to settle this matter and considered this as a good lesson learnt. I am not going to trust any spa shop for a long period ahead. I told her I would comment on this in forums, etc, Janet told me to go ahead and even said what I did will come back to me. Ha. I am not sure about that but It will definitely come back to her first for her staff to cheat an ignorant customer.

    I think I will also inform the credit card issuing bank not to give their customers voucher from un-trusted companies.

    They prayed on my wife’s ignorance (as she is not well educated) and succeeded in getting $80.25 but lost a great deal in the future.

    ReplyDelete
  2. AnonymousJuly 7, 2011 at 2:06 AM

    Please dun bother going to this place.Their facial is nothing good nor special.Perhaps I myself can do a better job at home.
    Their staffs are rude and unfriendly and have the tendency to mock and judge people. Perhaps they should look at themselves in the mirror before attempting to judge.
    Pathetic place...please do not go even if it's free cos they WILL judge and mock you!

    ReplyDelete
  3. AnonymousJuly 16, 2011 at 9:45 AM

    The consultants at Atos Wellness really hardsell, especially those who have been there for a long time such as Celine.When you decline to take up the package that they sell to you after multiple offers, you will see a 180 degree change in their facial expression and behaviour when they do not get your sales.Have been a customer with them for years and before you even finish half of your package they are already trying their utmost best to sell you another package.The reason I kept staying with them is becos of my masseur's skills.Now that she is no longer with them, there is no point for me to sign
    anymore packages with them.Its not as if their other masseur is that fantastic,
    neither is their packGes cheap. Their massage rooms are also not soundproof
    as the walls are only 80% tall.So you can hear other people's conversations.Not
    a gd environment for a massage at all.

    ReplyDelete
  4. AnonymousDecember 28, 2011 at 9:38 PM

    Well i may agree to some of the comments , but a few bad apples dont determine the rest ,the second comment was more of getting her business fir herself through this comment but i really think that the Bosses are kind and good people i had been with them ten years , yes of course being asked to resign packages here and there but isn't it the same EVERYWHERE !!!!! The Facials i have done shows tremendous results with the advice from the consultant which i followed ( not for those who only buy one time and expect MIRACLES.)Anyway cheers to Adelphi Therapist for a good job done on my FACE !!! . And for the first comment sir louder means shout , well what can i say rudeness begets rudeness . Cheers

    ReplyDelete
  5. AnonymousJanuary 3, 2012 at 3:30 AM

    I fully agreed with all the above 3 negative comments. Pressurised hardsell before you even finish 1/4 of your package. If not because of my masseur's skills, I will quit it long ago. I am now considering not to continue with Atos after I finish my current package as they are expensive and did not garantee any effective result.

    ReplyDelete
  6. AnonymousFebruary 21, 2012 at 12:07 AM

    I am one of their customers since 2008 and have sign up with their body massage packages.
    Until today, I still have more than half of the packages unconsumed. Reason is, their appointment was difficult to book, and the masseuses I encounter are not skilful. They equate brute force to good massage; the last massage session left me with feeling like somebody beat me up.

    ReplyDelete
  7. AnonymousFebruary 28, 2012 at 5:18 PM

    I agreed all comments. Their service very bad and customer service very rude. Yesterday I call for book my appointment for facial, the receipt ion turn off my phone while talking halfway. I call back again, I said I haven't finish my talk why turn off my phone? Shen ask me hold the line then never pick up my phone anymore. I call again and again she turn off my phone and ignore me.

    ReplyDelete
  8. AnonymousApril 3, 2012 at 8:01 PM

    dont ever go to this place ot anywhere that is related cos not only the staff is not honest, the boss is just as digusting. As agree and had the similiar incident as the rest..not only they have very rude receptionist, lousy and no standard therapist.. the ambient and envirnoment is poor...even a neighbourhood saloon can offer much better service than ATOS

    ReplyDelete
  9. AnonymousApril 11, 2012 at 1:32 AM

    Anonymous
    Each time u go for a massage they will change into a new treatment and without consulting and after doing so they will try to convince me to switch into the treatment and on top of it I must top up money each time they change I have to top aleast $660/and it is not the first time after every visit they will try to convince us to try new products and their treatment are not cheap
    I have regreted for going there I have changed for a few times and have to topup $660/ for 3times already.I dont why when talk to me I will always listen I fill like I have been strike with some magic spell to just say yes

    ReplyDelete
  10. AnonymousMay 21, 2012 at 7:17 PM

    The consultants dont realy known their job well,I have a appt. on a specific day which is they dont check their appt checklist but they call us whether I to make a appt.I told them that I already have a appt but they say that they dont have the record.So I say ok I book again for a appt.on the same date of my earliar appt.and they say ok.But than the next day another consultant call again to ask whether I want to make a appt.I got fedup and told them off dont u all have a record of our appt. date if I were to keep making appt with every cusultants on the same day what will happen,will all the consultants give the treatment ah I am very disapointed,I realy regret going to Atos spa.

    ReplyDelete
  11. AnonymousMarch 31, 2014 at 9:17 AM

    I truly agreed with all those comment make, this year I was given an appointment at 11.30am on Sat 1/3/14..
    I waited for about 1 hour, than they apologies and say will give me a compliment an get a free massage.. however after the free massage I was not given an appointment massage.. and they keep hard core me to sign a new package, wen I still have 2 uncompleted pacakage.. I was very reluctant to and uncomfortable with all this hard core selling.. some how,i use my credit card to pay for the new package, but the funny thing is the partial payment I pay , they did not put it as partial instead use the terms as deposit, which is no refundable..
    I was very feeling something is very fishy with this and I was very upset .. n unhappy.. I immediately call the bank, and explain to them my suitation, the ppl at the bank was kind in enough to say if I m not happy or uncomfortable with it, I can ask for a refund.. before the due date for the insdtallment plan to activate..
    I went back on Monday again, and ask them to amend the terms to partial, hwever they did not advise me about the money status.. 2 days later I call up and I was told that I have to email the manager in charge Kelly.. which I did, she reponsed, but told me that she be on leave till May.. and that someone else will take over, and that the company may nt be paying me back the full amount.. that put a full stop.. without and email and who I can refer to...I waited patiently and till 28/3 I lost my patiently and call up.. the receptionist told me that she will get the senior to call me back..
    today is 31/3 and I m not receiving any call or email form them regarding the refund..
    Looks like I have to refer to CASE if I dun received any reponse from them by 4/4/14
    Their service is no words can say much about them.. so irrresponiable !!! ????

    ReplyDelete
  12. AnonymousMay 13, 2014 at 10:03 PM

    I strongly agreed with all complaints listed, I have been with ATOS since 2004; treatments not really that effective, they convinced me in switching into other treatments and every switch I did resulted in topping up more than a thousand, I am now still tight with plenty of treatments and fear going, as afraid that I will be talk into signing another one.

    ReplyDelete

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